Management and Organizational Studies 3343A/B Chapter 13: 3343 T&D Chapter 13 Textbook Notes

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T&D Chapter 13 Textbook Notes
Training Program GOALS
-Examine types of training in NA
Describe essential skills (literacy training)
Describe technical skills training
Examine non tech skills training (Sex harassment, ethic training,
diversity training and cross cultural training)
Major types of training programs that are designed and delivered by organizations today
Most organizations offer all of the training content listed expect for basic skills training which is
offered by only 20% of the organizations
Types of training programs:
Orientation training:
Programs that introduce new employees to their job, the people they will be working with, and
the organization
Essential skills training:
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Training programs that are designed to provide employees with the essential skills required to
perform their job and adapt to workplace change.
Technical skills training:
Training in specific job related skills that all employees need to perform their jobs
Information technology training:
Training programs that focus on the use of the computers systems
Computer software training:
Training programs that focus on how to use a specific computer software application
Health and safety training:
Training programs that educate employees in safe work methods and practices and how to
recognize the chemical and physical hazards in the workplace so that they are prepared and
capable of taking corrective action in the event of an accident
Total quality management (TQM) training:
Training programs that involve team training as well as training in the use of statistical tools that
are used for problem solving and decision making processes.
Team training:
Training programs that are designed to improve the functioning and effectiveness of teams in
areas such as communication and coordination
Sales training:
Training programs that are designed to upgrade sales professional skills and help they deal with
new competitive challenges.
Customer service training:
Training programs that are designed to provide employees with interpersonal and service skills
that are required for interacting with customers and for providing quality service.
Sexual harassment training:
Training programs that are designed to educate employees about sexual harassment and the
organizations and the organization policies and procedures regarding sexual harassment
Ethics training:
Training programs that educate employees about the organizations values and ethical policies and
on making ethical decisions.
Diversity training:
Training programs that focus on differences in values, attitudes, and behaviours of individuals
with different backgrounds
Cross-cultural training:
Training programs that prepare employees for working and living in different cultures and for
interactions with persons from different backgrounds.
Orientation training:
Orientation training refers to training programs that introduce new employees to their job, the
people they will be working with, and the organization
Formal orientation and training programs are one of the main methods used by organizations to
socialize new employees
Most organizations provide some type of orientation for new employees.
Most organizations provided standardized programs that were designed and conducted by in-
house human resource practitioners.
Employees who attend orientation training programs have been found to be more socialized in
tes of thei koledge ad udestadig of the ogaizatio’s goals ad alues, ad
involvement with people and to have higher organizational commitment.
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Effective orientation programs can also shape corporate culture, increase new employees, speed
to proficiency, and lower turnover.
Essential skills training:
Many working adults today have difficulty reading, writing, and understanding mathematics. They
lack what are known as essential skills.
Essential skills: are the skills required for work, learning and life.
Essential skills are necessary and a foundation for learning other skills and being able to adapt to
workplace change.
Government of Canada and other agencies have identified nine types of essential skills:
Reading text
Document use
Numeracy
Writing
Oral communication
Working with others
Continuous learning
Thinking skills
Computer use
Many of the essential skills (reading text, document use, and numeracy) are known literacy skills.
Literacy: refers to the ability to understand and employ printed information in daily activities, at
home, at work, and in the community- to achieve one`s goals, and to develop one`s knowledge
and potential.
It’s eoig ieasigl lea that ogaizations must provide their workforces with essential
skills training if they are to compete and survive in a global and high-tech workplace.
Evidence suggests that without first providing trainees with essential skills training, other
programs and initiatives will not succeed.
Essential skills training: provides employees with the essential skills that are required to perform
their job and adapt to workplace change.
Organizations that have implemented essential skills training have not only experienced
improvement in productivity, efficiency, and quality, but some also report a decrease in
aseteeis ad the ue of oke’s opesatio lais ade, ad a ipoement in
cross- cultural communication and morale.
Essential skills training also has advantages for employees.
Not only does the training improve their skills, self-esteem, and confidence, but it also improves
their chances of remaining employed.
The % of employees who receive essential skills training and remain reemployed or are promoted
are higher than employees who do not receive training
Canadian organizations spend very little on essential skills training
Literacy is critical to productivity which in turn is essential to Canadian competitiveness and
prosperity
Conference board study:
Employees who improve basic skills are more likely to:
Learn new job related skills more quickly/accurately
Make fewer mistakes
Work more efficiently
Be less resistant to change
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