Management and Organizational Studies 3343A/B Chapter Notes - Chapter 3: Task Analysis, Compliance Training, Organizational Learning

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 3343A/B
• Professor: Linda Eligh

Document Summary

Needs analysis: a process to identify gaps or de ciencies in employee and organizational performance. Need: a gap between current and desired results. Identify a concern: itch or pressure point that causes managers to notice it, ex: too many returns, customer complaints, 2. Determine the importance: is it central to the e ectiveness of the organization, 3. Consult stakeholders: support from stakeholders who have a vested interest in the process and outcomes of the needs analysis process, 4. Data collection: collection of information from three levels of analysis, 1. Person/employee: organizational analysis: study of the entire organization including its strategy, environment, resources and context, 1. Resource analysis: the identi cation of the resources available in an organization that might be required to design and implement training and development programs: 4. Task analysis: process of obtaining information about a job by determining the duties, tasks, and activities involved and the ksas required to perform them.