Management and Organizational Studies 3343A/B Chapter Notes - Chapter 12: Workplace Hazardous Materials Information System, Programmed Learning, Sensitivity Training

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 3343A/B
• Professor: Linda Eligh

Document Summary

Technical skills training: training in speci c job related skills that all employees need to perform their job. Non-technical skills training: training in a variety of skills that employees require for working and interacting with each other: communication, negotiating, interpersonal skills. Information technology training: training programs that focus on the use of computers and computer systems. Computer software training: training programs that focus on how to use a speci c computer software application. Workplace hazardous materials information system (whims): legislation to ensure that workers across canada are aware of the potential hazards of chemicals in the workplace and are familiar with emergency procedures for clean up and disposal of spills. Sales training: programs that are designed to upgrade sales professionals skills and help them deal with new competitive challenges. Customers service training: programs that are designed to provide employees with interpersonal and service skills that are required for interacting with customers and for providing quality service.