Management and Organizational Studies 3343A/B Chapter Notes - Chapter 7: White Spot, Candela, Telus
52 views8 pages
17 Dec 2015
School
Department
Professor

- !"!#$
!"!%!%&%'&&
!!!%(!()
-*+!%%!&
&+,!!&-%,
!
-)!"!.(
(!
/0
- OJT#!)!(%)
1!!(
-!2%(!()&&,&
&!()/!(
!%%)%!#3%
4!!&%!
-5%!%)!!
-!(!,
,%(!!)!!6%!
%!
o7(!(
o%%&&
.(&%
o!%$!&-
!%
-!64!+!)%!
&+!)
o&!%!)
+!!)%!
8!
-
!
#(.
-
9(%!:%!
#(!()!!)
%!(!((
-
*(;
#)&((
&(
-
!
#./&!)0%((
%!
-
#&!&!
-
'!
#%(
6 OJT Methods
<0 !

-*$6!6&!!
-=!%)/)%
)0
o,)&!(
)%!%!,-
%!.
o)66%!%
- 4 steps
->?
o(.6@A
!&!%!
;!!&""
(&&(!6!6%
%%%!
!'!
o!%
?
B
&!%4!!&/.
)&!!%&%!"!
&%!!!%
7()(
)!&(
%6(6)(66
!)(6&!&
o%&(+!,
&%!)(
.&(%&&
-(>!
o6(61
o((%.
?&!!
%!&
@1(&(64!%&
!!'
o 1&
%&6((."&6((&.
C%!'
o8((.
->?%!
o%-!
)%!%!
8%4!%.
8(%.

-*>*(5
o-%!)%!,
&+!&!"!
%
-%7;8((
o!+&&%
o(
o()(!
o!(!&
o()!!!
!%+!&!%
1!
-!$(%,!&.
!&
o8)&(6!%(&6!"!
!%:!
Performance Aids
-8)!.&%.!
!!%&!,%(%!4!%'
(&!'!%%!,
!%'!&(%,
!-&&%&!'!&
o:66!'!6!
6D!6!!/(!!)(&
-!&&0
o8!!>$$
&>< !
-2)&=!%&'%%&
!!!!,%!%
/06%!/06%)
/0
o%<E!!!!!!"
-5%(&!!
-!)%"!%
Job Rotation
-1+.6%!6($,
)-(&)(
!)%1
o5!),)&%
%)%,&),%
%%(&
-