Psychology 2990A/B Chapter Notes - Chapter 6: Job Satisfaction, Customer Satisfaction, Discrepancy Theory
Document Summary
Chapter 6 values, attitudes & work behavior. Facebook"s approach of work environment (cid:523)everyone is kinda equal(cid:524) mirrors the changing in demographics of the workplace employees want more power. Generational differences in values: values signal how we should & should not behave, ppl learn values through reinforcement process. Leadership style: fair, consistent, clear tradition, social welfare. Treat as equals, warm & caring, mission-defined: generation x (1965- 1980) : independent, adaptable, creative, techno-literate, willing to change the status quo. L: direct, competent, genuine, informal, supportive of learning: millennials (gen y) (1981-2000):optimistic, multitasking, technologically savvy, driven to learn & grow, team oriented, socially responsible. L: motivational, collaborative, positive, educational, achievement oriented, able to coach. Gen x & y are more inclined to value money, status & rapid career growth. Evidence suggested the increase in self-esteem & narcissism among college students of last generations. Ys & xs value leisure more than boomers and more inclined toward work-life balance.