Writing 2111F/G Chapter Notes - Chapter 1: Nonverbal Communication, Linguistics, Interpersonal Communication

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Chapter 1 - communicating in a changing business world. Interpersonal non - verbal signals: smiles, who sits where at a meeting, how long you can keep a visitor waiting. Lo1: communication ability = promotability: communication ability = #1 quality employers look for, more important when working online/in an online world, "you are what you write. " Charles rubin: good writers can earn more, stephan reder found that workers in the top 20% of writing ability earn more than x3 as much as workers in the bottom 20% Looked at people with 2 year and 4 year degrees. What should you say: depends on the type of document, your purposes, your audience, and corporate culture, how should you say it, the order of your ideas (first, second, and last, words you use. Low literacy costs canadian companies . 5 million annually: good communication can yield a 235% roi. Lo3: criteria for effective writing: it"s clear.

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