MB109 Chapter Notes - Chapter 2: Customer Service, Ty Lawson, Identity Management
5 May 2017
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Arises out of communication starts at birth. Acting in ways that bring about our expectations of ourselves: e(cid:454)pe(cid:272)t to fail a(cid:272)t i(cid:374) a (cid:449)a(cid:455) to fail fulfil e(cid:454)pe(cid:272)tatio(cid:374) (cid:894)a(cid:374)d fail(cid:895) Robertson and jacobsen (1992: pygmalion in the classroom. Prophecies that we act to fulfil start with others. Some labels no longer valid; some never were: continue to be influenced. Varying levels on influence at any given time. Reflected appraisal: de(cid:448)elop(cid:373)e(cid:374)t of self ho(cid:449) (cid:449)e believe others see us. Communication does not need to be intentional to influence our self-concept development. Significant others: people whose opinions we truly value. Personal abilities: not just other people (cid:455)ou ha(cid:448)e a ha(cid:374)d i(cid:374) (cid:455)our o(cid:449)(cid:374) de(cid:448)elop(cid:373)e(cid:374)t. We compare ourselves in all aspects to other people. Your judgments will depend on who you compare yourself to. Before (cid:455)ou (cid:272)o(cid:373)pare (cid:455)ourself . le(cid:448)el the pla(cid:455)i(cid:374)g field, (cid:373)ake it fair. Not fair for (cid:373)e to (cid:272)o(cid:373)pare (cid:373)(cid:455)self to.
