BU288 Chapter Notes - Chapter 4: Job Satisfaction, Customer Satisfaction, Discrepancy Theory
Document Summary
Values is a broad tendency to prefer certain states of affairs over others. Cultural differences in values: work centrality, hofstede"s study: Hard working, stable, loyal, thorough, detail oriented, focused, emotional maturity. Team perspective, deliciated, experienced, knowledgeable, and service oriented. Independent, adaptable, creative, techno literate, and willing to challenge the status quo. Optimistic, able to multitask, tenacious, technologically savvy, driven to learn and grow, team oriented, and socially responsible. Treat as equals, warm and caring, mission defined, and democratic approach. Direct, competent, genuine, informal, flexible, results orientated, and supportive of learning opportunities. Individualistic societies tend to stress independence, individual initiative, and privacy: collective cultures favour interdependence and loyalty to one"s family or clan, long term/ short term orientation. Implications of cultural variation: exporting organizational behaviour theories, importing organizational behaviour theories, appreciating global customers, developing global employees. An attitude is a fairly stable evaluative tendency to responds consistently to some specific object, situation, person, or category of people.
