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Chapter 1

BU288 Chapter Notes - Chapter 1: Human Capital, Railways Act 1921, Human Relations Movement

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Annika Hillebrandt

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Chapter 1 OB and Management
Social inventions for accomplishing a common goal through group effort
Social Inventions
Organization’s essential characteristic is the coordinated presence of PEOPLE (not things)
o Through advanced information technology and contracting out work, some orgs make
and sell products without owning much of anything
o Many service companies have little physical capital
o However, in both cases these orgs have people
People present both opportunities and challenges
The field of OB is about understanding people and managing them to work effectively
Goal Accomplishment
The field of OB is concerned with how orgs can survive and adapt to change
Individuals are assembled into orgs for a reason (for a goal)
Virtually all orgs have survival as a goal
Certain behaviours are necessary to adapt and survive. People have to:
o Be motivated to join and remain in the org
o Carry out their basic work reliably, in terms of productivity, quality and service
o Be willing to continuously learn and upgrade their knowledge and skills
o Be flexible and innovative
These foster adaptation to change
Very important for contemporary orgs
Group Effort
The field of OB is concerned with how to get people to practice effective teamwork
Orgs depend on interaction and coordination among people to accomplish their goals
Intellectual and physical work is performed by groups
Informal Grouping friendships develop and indvs form informal alliances to accomplish work
o The communication and moral within informal contact can have a strong impact on goal
Organizational Behaviour
The attitudes and behaviours of indvs and groups in orgs
Systematically studies these attitudes and behaviours to provide insight about effectively
managing and changing them
Studies how orgs can be structured more effectively and how events in their external
environments affect the org
Attitudes how satisfied people are with their jobs, how committed they feel to the goals of the
org, or how supportive they are of promoting women/minorities into management positions
Behaviours cooperation, conflict, innovation, resignation, ethical lapses
Human Resources Management
Programs, practices, and systems to acquire, develop, motivate and retain employees in orgs
Closely related but distinct discipline to OB
Ex. Recruitment and selection, compensation, and training & development
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find more resources at oneclass.com
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