BU288 Chapter Notes - Chapter 13: Externals, Assertiveness, Negotiation

19 views5 pages
21 Oct 2013
School
Department
Course
Professor

Document Summary

Interpersonal conflict the process that occurs when one person, group or organizational subunit frustrates the goal attainment of another. Causes of organizational conflict: group identification and intergroup bias. People tend to develop a more positive view of their own in-group and a less positive view of the. When individuals/subunits are mutually dependent on each other to accomplish their own goals. Sales staff is dependent on the production department for the timely delivery of high quality products: differences in power, status, and culture. Conflict can occur when parties differ significantly in power, status or culture. Power if dependence is one way and not mutual, chances of conflict increase. Status conflict can occur when lower status people are giving orders to high status people. Culture when two or more very different cultures develop, there is a clash in beliefs and values: ambiguity. Ambiguous goals, jurisdictions, or performance criteria can lead to conflict: scarce resources.

Get access

Grade+20% off
$8 USD/m$10 USD/m
Billed $96 USD annually
Grade+
Homework Help
Study Guides
Textbook Solutions
Class Notes
Textbook Notes
Booster Class
40 Verified Answers
Class+
$8 USD/m
Billed $96 USD annually
Class+
Homework Help
Study Guides
Textbook Solutions
Class Notes
Textbook Notes
Booster Class
30 Verified Answers

Related Documents