BU288 Chapter Notes - Chapter 7: Role Conflict, Social Loafing, Job Performance
Document Summary
Roles: roles: positions in a group that have a set of expected behaviours attached to them. Informal status systems: not well advertised, and may lack visible symbols, but are just as effective. But if status differences are large, people can be inhibited from communicating upward communication gest stalled. Also, higher status members talk more and have more influence, when they may not be the smartest at hand: reducing status barriers: goal=teamwork; firms moderate status difference due to communication problems. Firms employ misguided attempts to bridge the status barrier. (ex: Also, emails & ways to avoid live confrontation encourage low-status people to talk directly with vips. Consequences of cohesiveness: more participation in group activities: because members want to remain in the group, voluntary turnover from cohesive groups is low. Also, cohesive group members like being with each other, so absence is lower in such groups. Note that cohesive groups are good at accomplishing their own goals.
