BU288 Chapter 13: Ch. 13. Conflict & Stress.docx
Document Summary
What is conflict: often involves antagonistic( ) attitudes and behaviours may develop a dislike for each other, and develop. Interpersonal conflict: organization subunit (person/group) frustrates goal attainment of another. Causes of organizational conflict: group identification and intergroup bias, even without interaction or cohesion, people grouped by trivial characteristics (i. e. eye colour) develop a. Identification with a particular group/class of people can set stage for organizational conflict more positive view of their own group intergroup bias: self-esteem is a critical factor/cause for intergroup bias. Identifying with successes of own group and not with out-group failures boosts our self-esteem and social solidarity: groups can be based on personal characteristics (race or gender), job function (sales or production), job level (manager or non-manager), etc. Differences between groups may be accentuated( ) by differences in power, opportunity, clients serviced, etc: nowadays, firms try to get workers to identify strongly with their teams.
