BU288 Chapter Notes - Chapter 13: Job Performance, Circulatory System, Hypersensitivity
Document Summary
Interpersonal conflict the process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another: conflict involves antagonistic behavior such as name calling, sabotage, or physical. Group identification and intergroup bias: people have a tendency to develop a more positive view of their own in-group and a less positive view of the out-group that they are not a part of, self-esteem causes intergroup bias. Identifying with the successes of one"s own group and dissociating oneself from the out- group failures boosts self-esteem: emphasis on teams in organizations places a high premium on getting employees to identify strongly with their team. Interdependence: potential for conflict exists when individuals are mutually dependent on each other to accomplish their own goal (ex. Sales staff is dependent on the production department for delivery of products so they can make their sales) Necessitates interaction between the parties so that they can coordinate their.
