BU288 Chapter Notes - Chapter 13: Reaction Formation, Negative Affectivity, Externals
Document Summary
Interpersonal conflict: a process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another. Antagonistic behaviours might include name calling, sabotage or physical aggression. Identification with a particular group or class of people can set the stage for organizational conflict. Identifying with the successes of one"s own group and disassociating oneself from the out-group failures boosts self-esteem and provides comforting feelings of social solidarity. The prevalence of intergroup bias suggests that organizations will have to pay special attention to managing relationships between these teams. When individuals or subunits are mutually dependent on each other to accomplish their own goals, the potential for conflict exists. Interdependence can set stage for conflict for 2 reasons: It necessitates interaction between parties so that they can coordinate their interests. Interdependence implies that each party has some power over the other. It is relatively easy for one side or the other to abuse its power and create antagonism.
