BU288 Chapter Notes - Chapter 13: Defence Mechanisms, Biofeedback, Emotional Labor
Document Summary
Interpersonal conflict the process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another. In its classic form, conflict often involves antagonistic attitudes and behaviours. The conflicting attitudes might develop a dislike for each other, see each other as unreasonable, and develop negative stereotypes of their opposites. Antagonistic behaviours might include name calling, sabotage, or physical aggression. Even without interaction of cohesion, people have a tendency to develop a more positive view of their own in-group and a less positive view of the out-group . Self-esteem is a critical factor in why this bias occurs. Identifying with the successes of one"s own group and disassociating oneself from out-group failures boosts self-esteem and provides comforting feelings of social solidarity. Attributing positive behaviour to your own work group should contribute to your self-esteem. People may identify in groups based upon many different characteristic.
