BU288 Chapter Notes - Chapter 6: Computer Network, Performance Appraisal, Voicemail
Document Summary
Job design: structure, content, and configuration of a person"s work tasks and roles. Identify characteristics that make some tasks more motivating than others and to capture those characteristics in the design of jobs. Historical roots of job simplification found in social, economic, and technological forces that existed even before industrial revolution. Preindustrial period: increasing urbanization and growth of free market economy prompted demand for manufactured goods. Motivational strategies that management used during this period consisted of close supervision and use of piece-rate pay. Job scope: breadth and depth of a job. Breadth: number of different activities performed on a job. Depth: degree of discretion or control a worker has over how work tasks are performed. Broad jobs require workers to do a number of different tasks, while deep job emphasize freedom in planning how to do the work. Motivational theories suggest that high-scope jobs (both broad and deep) should provide more intrinsic motivation than low-scope jobs.
