BU354 Chapter Notes - Chapter 10&12: Performance Appraisal, Millennials, High Tech
Document Summary
Performance management the process encompassing all activities related to improving employee performance, productivity, and effectiveness. Performance management is of considerable strategic importance to today"s organizations because the most effective way for firms to differentiate themselves in a highly competitive, service-oriented, global marketplace is through the quality of their employees. Step 1: defining performance expectations and goals make sure that job duties and job standards are clear. Step 2: providing ongoing feedback and coaching achieved through open two-way communication. Step 3: conducting performance appraisal and evaluation discussions. Step 4 : determining performance rewards/consequences ex. Step 5 : conducting development and career opportunities discussions. Used to review each employee"s career plans in light of his/her exhibited strengths and weaknesses, and it light of the company"s strategic plans. Appraisal systems must be based on performance criteria that are valid for the position being rated and must be reliable. Rating scale problems: unclear performance standards, halo effect, central tendency, leniency/strictness, appraisal bias.
