BU354 Chapter Notes - Chapter 8: Balanced Scorecard, Performance Appraisal, Performance Management
Document Summary
Performance management involves much more than just performance appraisal. Individual employees need to meet their performance goals: collectively, helps the organization to meet its goals. Balanced scorecard (bsc): a measurement framework that helps managers translate strategic goals into operational objectives: financial, customer, processes, learning. Approaches to aligning organizational and individual performance goals. Use of the appraisal program for conflicting purposes. Job-related: evaluates behaviours that constitute job success. Have performance standards: benchmarks for measuring performance. Have performance measures: ratings used to evaluate performance. Considerations for designing and effective performance management process. Comparative evaluation methods: a collection of different methods that compare one person"s performance with that of coworkers. Employee and supervisor jointly establish performance goals for the future. Goals should be mutually agreed upon and objectively measurable. Challenges: objectives that are too ambitious or too narrow, employees may set objectives that are measures by quantity rather than quality. Relies on multiple types of evaluation and multiple raters.
