BU354 Chapter Notes - Chapter 14: Third Country National, Mass Customization, Call Centre

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Business ecosystem: series of intercompany relationships. International hr management (ihrm: worldwide management of talent. Global hr management (ghrm: broader concepts focusing on organizational capabilities. Domestic: focus on domestic market, operates locally, importance of international business is minimal. International: firms choose to operate internationally when foreign sales reach 10-20% of total revenue, firms often form dividends which are responsible for all international operations, three distinct types of employees: Multinational: branches and subsidiaries in many countries, each subsidiary operates independently, focus on economies of scale. Global/transnational: no borders, headquarters can be anywhere, firms are comprised of employees from many different cultures, focus on economies of scale, emphasis on flexibility and mass customization of products to meet the needs of particular clients. Software and it services industry growth in china. Labour legislation: each country has its own rules regarding employment standards such as hours of work, rest periods, overtime, termination provisions, and vacation. Human resource planning & staffing in a global context.

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