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Chapter 1

Chapter 1 BU354.docx

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John Coffey

BU354 Chapter 1 – Human Resources Management in Perspective Week 1 The Strategic Role of Human Resources Management -Human resources management (HRM) – the management of people in organizations to drive successful organizational performance and achievement of the organization’s strategic goals -Human resource professionals are responsible for ensuring that the organization attracts, retains, and engages the diverse talent required to meet operational and performance commitments made to customers and shareholders -HRM involves formulating and implementing HRM systems that are aligned with the organization’s strategy to ensure that the workforce has the competencies and behaviours required to achieve the organization’s strategic objectives -Human capital – the knowledge, education, training, skills, and expertise of an organization’s workforce -Effective HR practices are related to better organizational performance A Brief History of HRM Scientific Management: Concern for Production -Scientific management – the process of “scientifically” analyzing manufacturing processes, reducing production costs, and compensating employees based on their performance levels -Frederick Taylor The Human Resources Movement: Concern for People and Productivity -Human resources movement – a management philosophy focusing on concern for people and productivity -Outsourcing – the practice of contracting with outside vendors to handle specified business functions on a permanent basis Credible Activist -A core HR competency is that of being both credible (respected, listened to, trusted) and active (take a position, challenges assumptions) Culture and Change Steward -The ability to appreciate, help shape, and articulate an organization’s corporate culture includes understanding, guiding and reacting to both internal and external stakeholder expectations -HR staff has a responsibility to shape and support a culture of change as well as develop programs, strategies, or projects to embed desired change throughout the organization -Employee engagement – the emotional and intellectual involvement of employees in their work, such as intensity, focus, and involvement in his or her job and organization Talent Manager and Organizational Designer -HR specialists must embed theory, research, and practice into the processes, policies, and structures of an organization -HR professionals play a role in lowering labour costs Strategy Architect -HR professionals significantly contribute to strategy by integrating internal stakeholder and external stakeholder expectations -HR plays an active role in the establishment and execution of overall strategy -Strategy – the company’s plan for how it will balance its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage Operational Executor -HR specialists are expected to be change agents BU354 Chapter 1 – Human Resources Management in Perspective Week 1 -Change agents – specialists who lead the organization and its employees through organizational change Business Ally -HR professionals play a role in environmental scanning -Environmental scanning – identifying and analyzing external opportunities and threats that may be crucial to the organization’s success Measuring the Value of HR: Metrics -Metrics – statistics used to measure activities and results -Today’s measures need to reflect the quality of people and the effectiveness of HRM initiatives that build workforce capability -Many organizations use the balanced scorecard to measure this -Balanced scorecard – a measurement system that translates an organization’s strategy into a comprehensive set of performance measures Environmental Influences on HRM -To be effective, all managers must monitor the environment on an ongoing basis, assess the impact of any changes, and be proactive in responding to such challenges External Environmental Influences -Economic conditions -Labour market issues -Technology -Government -Globalization -Environmental concerns Economic Conditions -Affect supply and demand for products
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