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BU354 Chapter Final: HR Final Exam Chapter Notes - 1,2,4-8,10,12-17

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1 Nov 2011

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Document Summary

Chapter 1 the strategic role of human resources management. Human capital - the knowledge, education, training, skills, and expertise of an organization"s workforce. 30 measures that are summarized down into these 5: recruiting excellence, clear rewards and accountability, collegial and flexible workplaces, communications integrity, prude use of resources (lowering costs) The hr function must account for the return on resources invested in human capital. Hr professionals should be able to measure the value and impact of their organization human capital and hrm practices. Traditionally it focused on the size and cost of the hr function (such as absenteeism rates, cost per hire etc. ) now it"s about the quality of people and effectiveness of hrm initiatives that build workforce capability. These new practices are related better to organizational performance. Balance scorecards a measurement system that translates an organization"s strategy into a comprehensive set of performance measures. Operational/adminstrative: hr professionals hire and maintain employees and the manage employee separation.

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Related Questions

To implement a policy of empowerment, the organization will restructure so that:

A. managers have more responsibility and employees learn to follow directions.

B. employees assume more responsibility.

C. workers agree to work overtime without extra pay.

D. an entire level of management is removed from the organization.

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Identify which human resources management activity is being illustrated in the following examples:

HR management activities:

staffing	compensation & benefits	training & development
compliance	employee relations

1) Identify which human resources management activity is being illustrated in the following examples:

6) _____ training and dev _____ A manager conducts job orientation for several new employees.

7) _____ An HR manager makes sure the company is following equal employment opportunity (EEO) laws.

8) _____ An HR manager negotiates with an insurance carrier to get a good deal for the company.

9) _____ An HR manager listens to and records an employee grievance.

10) _____ A supervisor negotiates a job offer with a candidate.

11) _____ A department manager develops an instruction manual for one of the company's job positions.

12) _____ An HR manager perfors background and reference checks on a potential candidate.

Identify which human resources management activity is being illustrated in the following examples:

HR management activities:

staffing	compensation & benefits	training & development
compliance	employee relations

1) _________ An HR manager consults with an employee about her continuing education options.

2) _________ An HR manager solves a paperwork snag involving an employee's paycheck.

3) _________ A supervisor conducts a workshop on haw tn properly dispose of a certain chemical.

4) _________ An HR manager conducts an exit interview with retiring employee

5) _________ An HR manager mediates a conflict between an employee and his. 6)

6) _________ A manager conducts job orientation for several new employees.