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Chapter 11

BU354 Chapter 11: Chapter 11 HRPremium

14 pages88 viewsFall 2018

Department
Business
Course Code
BU354
Professor
Shawn Komar
Chapter
11

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Chapter 11: Managing Employee Relations:
Maintaining High Performance:
- An organizations culture and working environment has an effect on the motivation and job
satisfaction of its employees
o Effective communication process is essential for maintaining good relationships
Managing Employee Relations:
- How well HR department handles Human Resource planning, placement, training and
development, evaluation and compensation largely determines the state of employee relations
o When these are performed poorly, solid employee relations demand careful attention to
organizational communication, employee counselling, discipline and management of work
groups
- many times employee’s express frustration with their employer and manager
o behaviors that create the most problems:
inappropriate comments
showing favouritism
failing to follow due process
treating employees in a disrespectful manner
bullying or intimidation
- study identifying the following seven factors as important in building employee commitment:
o trust in senior leadership
o chance to use skills on the job
o job security
o competitiveness of rewards
o quality of the organizations products/services
o absence of work related stress
o honesty/integrity of the employer’s business conduct
Strategic Importance of Employee Relations Practices:
- Employee relations is a blend of organisational culture, human resource practices, and individual
perceptions
- Why are employee relations practices important?
1. Good employee relations practices improve productivity:
Productivity affected by ability and attitude
2. Good employee relations ensure implementation of organizational strategies
Ensure that organizational goals and strategies are properly communicated to the
employees and receive their commitment
3. Good employee relations practices reduce employment costs:
Concern for and interest in employees reduces costs in terms of reduced
absenteeism and turnover
Gives employers a recruiting advantage as most applicants prefer to work
somewhere that treats them fairly
4. Good employee relations help employees grow and develop
Keen interest in the employee’s work related and career goals not only brings
benefits to the organization but helps to be social objectives
- Five Key Dimensions of Employee Relations:
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Effective Employee Communication:
- Information about the organization, environment, its products and services and its people is
essential to management and employees
o Without this information, managers can’t make effective decisions about markets or
resources
o Insufficient information may cause stress and dissatisfaction among employees
- In small firms, communication may be informal but in large enterprises, specialists may serve as
employee communications directors or as chief information officers
- Most organizations use a blend of formal, systematically designed communication efforts and
informal ad hoc arrangements
o Downward communication systems
Exist to get information to employees
o Upward communication systems
Exist to obtain information from employees
Downward Communication Systems:
- Downward communication: information that begins at some point in the organization and feeds
down the organization hierarchy to inform or influence others
o Help give employees knowledge about the organization and feedback on how their efforts
are perceived
- Organizations use a variety of downward communication methods because multiple channels are
more likely to overcome barriers and reach the intended receivers
- Examples of downward communication approaches:
o In house publications
o Information booklets
o Employee bulletins
o Pre-recorded messages
o Email
In House Publications and Pre-recorded Messages:
o Publish internal magazines, newspapers, or information booklets for employees
Purpose is to inform employees about current developments and to foster a long
term understanding about objectives and mission
o HR departments often distribute information on various subjects to employees
I.e. employee handbook often given to new employees to inform them about
regulations and benefits
o Online publications typically show information on employee assistance programs,
occupational health and safety, wage incentives, retirement etc.
Electronic Communication:
o Using email as a means of communicating with employees is taken for granted in many
organizations
o More and more employers using intranets for variety of purposes ranging from tracking
benefit enrollments to providing copies of employee handbooks, policy manuals, and
company newsletters
o With intranet, the traditional top down communication system is altered, with
communication opportunities extended to a much larger group of employees
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o Companies develop policies on internet usage for right of employers to monitor employee
usage of the internet
o Seven step plan to protect the organization from the misuse of electronic communications
includes:
1. Developing and implementing a policy addressing electronic communications
2. Being aware of legal issues and limitations associated with monitoring electronic
communications
3. Training employees and managers concerning the policy
4. Encouraging prompt reporting of policy violations and immediately addressing all
complaints
5. Understanding your system
6. Examining the available tools for controlling Internet access
7. Developing a policy for telecommuting
o Employers concerned about employee blogs about employees leaking confidential
information about the company, hurting the organizations reputation, describing the
business in a negative way, or exposing the employer to potential liability
Develop blogging policies to fix this
Social Media and the Use of Mobile Devices:
o Major concern with increased use of mobile devices is the security of networks and data
Concerns including protecting precious data from attacks and human error and
meeting ongoing changes to privacy laws
o Growth in the use of social media comes with a dramatic increase in social media hacking
Several consequences for organizations including damage to a brands reputation,
declining employee engagement, and a loss of trust by customers
o Damages social media can cause:
Damage to the employer brand, disclosure of confidential or proprietary
information, corporate identity theft, legal/regulatory and compliance violations
o Employers must be aware that social media must be used responsibly
Increasing trend to google a new candidate or check them out on Facebook
Information may not be accurate or up to date or be obtaining information about
the wrong person
Employers need consent to collect certain information and may make the
organization susceptible to a claim of discrimination by the individual
Information Sharing and Open-Book Management:
o Some employers report to employees about the organizations economic performance
Economic information is as important to employees as it is to shareholders
Top management attends the meeting and employees for the report to be formally
presented and employees are invited to ask questions and make proposals
The meetings improve communication and give jobholders a stronger feeling of
belonging
o Using Open book management, some firms are making employees assume more
responsibility for the success of a firm involving educating employees about how the firm
earns profits, giving workers a stake in the performance of the business and providing
feedback on how the company is doing
o Actions by organizations to improve communications internally and to enhance the link
between employees and the organization include:
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