BU354 Chapter Notes - Chapter 10: Central Tendency, Performance Appraisal, Performance Management
Document Summary
Performance management the process encompassing all aciviies related to improving employee performance, producivity, and efeciveness. Performance management is of considerable strategic importance to today"s organizaions because the most efecive way for irms to difereniate themselves in a highly compeiive, service-oriented, global marketplace is through the quality of their employees. Performance management process: deining performance expectaions and goals make sure that job duies and job standards are clear, providing ongoing feedback and coaching achieved through open two-way communicaion, conducing performance appraisal and evaluaion discussions. Promoions, salary increases, and bonuses: conducing development and career opportuniies discussions. Used to review each employee"s career plans in light of his/her exhibited strengths and weaknesses, and it light of the company"s strategic plans. Formal appraisal methods: graphic raing scale a scale that lists a number of traits and a range of performance for each. It may be decided to distribute employees as follows: 15% high performers, 20% high-average,
