BU398 Chapter Notes -Learning Organization, Hawthorne Effect, Scientific Management
Document Summary
Biggest issues is coping with rapid change and being able to adapt to the environment. Globalization: contracting different components of the business or partner with foreign companies to gain global advantages such as cheap labour, or specialization in a certain area. This makes the environment extremely complex and competitive. Ethics and social responsibility: leaders face tremendous pressure from the government and the public to hold their organizations and employees to high ethical and professional standards. Speed of responsiveness: responding quickly to environmental changes, organizational crises, or shifting customer expectations. Customers want products tailored to their exact needs; information must be shared; employees need more decision making capabilities. The digital workplace: technology-driven workplace; virtual teams; e-business; trend toward disintermediation (elimination of middle man); organizational leaders need to be technology savvy and build relationships / e-links between their suppliers, customers, partners, and employees. Diversity: organizations need to capitalize on the benefits that a diverse workforce has to offer.
