BU398 Chapter Notes -Virtual Team, Decision-Making, Information System
Document Summary
Information-processing perspective on structure peter senge (learning org. ) Vertical information linkages: communication and coordination activities connecting the top and bottom of an organization, organizations may use any variety of structural devices to achieve vertical linkage, such as, hierarchical referral, rules and plans. If a problem arises that employees don"t know how to solve, it can be referred up to the next level in the hierarchy. When it"s solved, the answer is passed back to lower levels. To the extent that problems and decisions are repetitious, a rule or procedure can be established so employees know how to respond without communicating directly with their manager. Rules provide a standard info source enabling employees to be coordinated without actually communicating about every task: vertical information systems. The periodic reports, written info, and computer-based communication distributed to managers. Makes communication up and down more efficient.
