BU398 Chapter Notes - Chapter 2: Employee Retention, Decision-Making, Customer Survey
Document Summary
Organization created to achieve some purpose (top management generally decides this) The primary responsibility of top management is to determine an organization"s goals, strategy, and design, therein adapting the organization to a changing environment . Choices made by top managers have a major impact on organizational effectiveness. Describes the organization"s vision, shared values and beliefs and reason for existence. Vision captures the core ideology (values) and the organization"s envisioned future (what they aspire to become) Mission statement communicates what the organization stands for and what it is trying to achieve: communicates to current and prospective employees, customers, investors, suppliers and competitors. Designate the ends sought through the actual operating procedures of the organization (explain what they are actually trying to do) Measurable and concerned with the short run. Successful organizations are a carefully balanced set of operative goals. They tend to surface in what people say and in the atmosphere of the organization.
