BU398 Chapter Notes - Chapter 8: Tacit Knowledge, Customer Relationship Management, Online Grocer

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25 Mar 2016
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Also known as data mining, it allows for data analysis from multiple sources (inside and outside of the organization) to identify patterns and relationships: evolution of organizational applications of it: Organizational decision-making systems: management information system (mis, computer-based system that provides information and support for rapid and efficient managerial decision making. 2 types are management control systems and balanced scorecard: the following is a simplified feedback control model: 4 elements of management control systems include: budget, financial reports. Controls financial resources and reduces uncertainty about availability of resources: statistical reports. For e-commerce, for example, measures can be used such as stickiness (how much attention a site gets over time), conversion rate (ratio of buyers to site visitors), etc: reward systems. They provide incentives to meet goals and help control employee behaviour: quality control systems. Control according to guidelines and goals, and it specifies standards for employee. 3. 4 defects per million parts, and it emphasizes pursuit of quality over higher cost.

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