SY101 Chapter Notes - Chapter 4: Arlie Russell Hochschild, Erving Goffman, Impression Management

• School: WLU
• Department: Sociology
• Course: SY101
• Professor: Greg Bird

Document Summary

Emotional labour (79): emotional management for a job and are paid for. Social interaction (77): communicating with another involving acting and reacting. Norm general accepted way of doing things. Example: crying when your girl breaks up with you: manage to keep their emotions in check while portraying a positive image being happy/orderly. Growth of production of services growth in emotional labour. One sided conversations: feel neglected, less motivated to turn conversation around, avoid getting into conversations. Maintaining interaction both parties need for attention is met: no monopoly in conversation, taking turns. Resources: attention, approval, prestige, information, money. Conflict theory competitive interaction seek gain most (socially/emotionally/economically) while giving up least. Greater inequality greater change of conflict breakdown in interaction. People act ways consider fair/just even doesn"t maximize personal gain. Behave fairly/altruistically interacting based norms learned. Norms act justly and help need even if costs a lot.