Chapter 3: Organizational Commitment 2/19/2013 1:44:00 PM
Being able to keep those well-qualified employees for long periods of time
in order for the organization to gain any benefits from their efforts.
Organizational Commitment: desire on the part of an employee to
remain a member of the organization. Influences whether an employee
stays a member of the organization or leaves to pursue another job.
Withdrawal behavior: a set of actions that employees perform to avoid
the work situation – behaviours that eventually culminate in quitting the
o Employees that exhibit more withdrawal behaviour than
commitment are on the red end of the continuum, and are retention
risks – on the edge of quitting their jobs.
o Exit: a response to a negative work event by which one becomes
often absent from work or voluntarily leaves the organization.
o Voice: when an employee speaks up to offer constructive
suggestions for change, often in reaction to a negative work event.
o Loyalty: a passive response to a negative work event in which one
publicly supports the situation but privately hopes for improvement.
(Maintaining your effort despite the unhappiness)
o Neglect: a passive, destructive response to a negative work event
in which one’s interest and effort in work decline.
Three forms of Commitment:
o Affective commitment: (emotional reasons) a desire to remain a
member of an organization due to an emotional attachment to and
involvement with the organization.
Stay because you want to
Employees who feel a sense of affective commitment identify
with the organization, accept that organization’s goals and
values and are more willing to exert extra effort on behalf of
Engage in more interpersonal and organizational citizenship
Strong correlation between affective commitment and
The erosion model – employees with fewer bonds with co-
workers are more likely to quit the organization. The social influence model – employees with direct linkage
to co-workers who leave the organization will themselves
become more likely to leave.
o Continuance commitment: (cost-based rea