ADMS 2400 Chapter Notes - Chapter 2: Flight Attendant, Job Performance, Specific Performance
16 Oct 2011
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Document Summary
Job performance: employee behaviors that contribute either positively or negatively to the accomplishment of organizational goals. Task performance: employee behaviors that are directly involved in the transformation of organizational resources into the goods and services that the organization produces: tasks, duties, and responsibilities that are a core part of the job. Job ad: routine task performance: well-known or habitual responses by employees to predictable task demands. Watching a flight attendant show you to insert the belt tongue into the seatbelt buckle: adaptive task performance: thoughtful responses by an employee to unique or unusual task demands. Although they are trained, executing in a real emergency is different. Adaptation is becoming increasingly important to do globalization, technological advances, and the greater prevalence of knowledge-intensive work. Job analysis: a process by which an organization determines requirements of specific jobs. List of activities involved in the job generated. Each activity is rated by subject matter experts according to frequency and importance.
