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Chapter 3

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Administrative Studies
ADMS 2400
Paul Favaro

adms 2400 CHAPTER 3 ORGANIZATIONAL COMMITMENT A. ORGANIZATIONAL COMMITMENT o Organizational commitment – an employee’s desire to remain a member of an organization. o Voluntary turnover = employees decide themselves to quit. Involuntary turnover = employees are fired o Withdrawal behaviour – employee actions that are intended to avoid work situations B. WHAT DOES IT MEAN TO BE “COMMITTED”? 1. Forms of Commitment a) Affective commitment  Affective commitment – an employee’s desire to remain a member of an organization due to the feeling of emotional attachment  Staying because you want to  Employees who are affectively committed to their employer tend to engage in more interpersonal and organizational citizenship behaviours (helping, booterism, sportsmanship)  The erosion model – suggests that employees with fewer bonds with co- workers are more likely to quit the organization  The social influence model – suggests that employees with direct linkages to co-workers who leave the organization will themselves become more likely to leave. b) Continuance Commitment  Continuance commitment – an employee’s desire to remain a member of an organization due to an awareness of the costs of leaving  Staying because you have to  One factor that increase continuance commitment is the total amount of investment that an employee has made in mastering his work role/ fulfilling his organizational duties  Another factor to increase this commitment is a lack of employment alternatives (depends on economic factors, unemployment rate)  Embeddedness – an employee’s connection to and sense to fit in the organization and community What “embedded” people feel Facet For the organization For the community Links - I’ve worked here for such a long - Several close friends and family live time nearby - I’m serving on so many teams and - My family’s roots are in this committees community Fit - My job utilizes my skills and - Suitable weather talent well - I think of the community I where I - I like the authority and live as home responsibility I have at this company Sacrifice - Excellent retirement benefits - Respect from people in the - I would sacrifice a lot if I leave community this job - Hard to leave the community c) Normative Commitment  Normative Commitment – an employee’s desire to remain a member of an organization due to an feeling of obligation  Staying because you ought to  Two ways to build a sense of obligation-based commitment among employees:  To create a feeling that the employee is in the organization’s debt (the organization spent a lot of money training and developing an employee)  Employees stay because the feel it is the right thing to do/ they want to give something back  people aren’t always committed to companies; they’re also committed to the top management that leads the firm at a given time, the department in which they work, the supervisor, team, co-workers  focus of commitment 2. Withdrawal Behaviour Four general ways reacting to negative work events:  Exit – one becomes often absent from work or voluntarily leaves the organization  Voice – an employee offers constructive suggestions for changes  Loyalty – one publicly supports the situation but privately hopes for improvement  Neglect – one’s interest and effort in work decline  Organizational commitment should increase the likelihood of “exit” and “neglect”, wh
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