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ADMS 2511 (127)
Carl Lapp (17)
Chapter 8

Chapter 8 - Organizational Information Systems 2511

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Administrative Studies
ADMS 2511
Carl Lapp

Chapter 8 – Organizational Information Systems 8.1 – Transaction Processing System Transaction - is any business event that generates data worthy of being captured and stored in a database - Examples include products manufactured, service sold, person hired, and payroll cheque Transaction processing systems - Monitor, collect, store, and process data generated from all business transactions - Data are inputs to the organizational database as well as functional information systems, decision support systems, customer relationship management, knowledge management, and e commerce - Must avoid errors and downtime, record results accurately and securely, and maintain privacy and security How TPS manages data - Data collected by people or sensors and are entered into the computer via an input device - System processes data in one of two basic ways: batch processing or on-line processing Batch processing - firms collect data from transactions as they occur, placing them in groups or batches - the system then prepares and processes the batches periodically Real time transaction processing - business transactions are processed online as soon as they occur - example when we purchase an item, inventory goes down, cash increases etc 8.2 Functional Area Information Systems Functional area information systems - provide information primarily to lower and middle level managers in the various functional areas - managers use this information to help plan, organize, and control operations Information Systems for Accounting and Finance - manage money flows into, within, and out of the organization - information systems are very diverse and comprehensive Financial planning - availability and cost of money - cash flow projection are important b/c they tell organizations what funds they need and when, and how to acquire them Budgeting - allocating financial resources among participants and activities - allows managers to distribute resources in the way that best supports the organizations mission and goals Capital budgeting – financing of asset acquisitions Managing financial transactions Handling multiple currencies Virtual close – ability to close books at any time on short notice Investment management – managing organizational investments in shares, bonds real estate, and other investments Budgetary control – monitoring expenditures and comparing against budget Auditing – evaluating controls and corporate governance Payroll – processing paycheques Information Systems for Marketing and Sales Customer Relations – knowing who customers are and treating them like royalty Customer profiles and preferences Sales force automation – using software to automate the business tasks of sales, thereby improving the productivity of salespeople Information Systems for Production/Operations and Logistics Invento
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