Textbook Notes (367,816)
Canada (161,427)
York University (12,778)
ADMS 2511 (127)
Chapter 1

Chapter 1 Text Book Notes - Management Information Systems

6 Pages
Unlock Document

Administrative Studies
ADMS 2511
Cristobal Sanchez- Rodriguez

Management  Information  Systems   1   Chapter  1     Learning  Objective  1:  Link  effective  information  technology  planning  to  business  planning     • Management  Information  Systems  (MIS)  –  deal  with  the  planning  for  –  and  the  development,   management,  and  use  of  –  information  technology  tools  to  help  people  perform  all  of  the  tasks   related  to  information  processing  and  management   • Information  Technology  –  relates  to  any  computer-­‐based  tool  that  people  use  to  work  with   information  and  to  support  the  information  and  information-­‐processing  needs  of  an  organization   • Organizations  must  justify  mew  management  information  systems  in  terms  of  cost  and  benefits   o Wisdom  of  investing  in  a  specific  IT  system  vs.  spending  on  alternate  projects   • Application  Portfolio  –  a  prioritized  list  of  exciting  and  potential  IT  systems,  organized  by   application     IT  Planning:     • The  organizational  mission  and  business  assessment  define  the  organizational  strategic  plan   • The  organizational  strategic  plan  and  the  current  information  technology  architecture  define   the  IT  strategic  plan   • IT  Strategic  Plan  –  a  set  of  long-­‐range  goals  that  describe  the  IT  infrastructure  and  identify   the  major  IT  initiatives  needed  to  achieve  the  organization’s  goals   o Must  meet  3  objectives:   § It  must  be  aligned  with  the  organization’s  strategic  plan   § It  must  provide  for  an  IT  architecture  that  enables  users,  applications,  and   databases  to  be  seamlessly  networked  and  integrated   § It  must  effectively  allocate  IS  development  resources  among  competing  projects     so  the  projects  can  be  completed  on  time  and  within  budget  and  have  the   required  functionality   o A  critical  component  of  the  IT  strategic  plan:   § IT  Steering  Committee  –  a  committee,  composed  of  a  group  of  managers  and   staff  representing  various  organizational  units,  is  set  up  to  establish  priorities   and  to  ensure  that  the  MIS  function  is  meeting  the  enterprises  needs   • Major  tasks:  link  corporate  and  IT  strategy,  to  approve  the  allocation  of   resources  for  the  MIS  function,  and  to  establish  performance  measures   for  the  MIS  function  and  ensure  they  are  met   • The  IT  steering  committee’s  importance  is  that  it  ensures  that  the   information  systems  and  applications  are  acquired  so  that  the  employees   get  the  resources  that  they  need   • After  developing  the  IT  strategic  plan,  the  company  develops  the  IS  Operational  Plan   o IS  Operational  Plan  –  consists  of  a  clear  set  of  projects  that  the  IS  department  and  the   functional  area  managers  will  execute  in  support  of  the  IT  strategic  plan   § Main  elements:   • Mission   • IS  Environment  (Summary  of  all  informational  needs)   • Objectives  of  the  IS  Function  (Best  current  estimate  of  goals)   • Constraints  on  the  IS  Function  (Technological,  financial,  personnel,  and   other  resource  limitations  on  the  IS  Function)   • The  Approach  Portfolio   • Resource  Allocation  and  Project  Management    (Who,  what,  how,  when)   Management  Information  Systems   2   Chapter  1       Learning  Objective  2:  Describe  business  processes  and  explain  how  business  process  management  helps   to  improve  how  businesses  function     • Business  Process  –  a  collection  of  related  activities  that  produce  a  product  or  a  service  of  value  to   the  organization,  its  business  partners,  and/or  it’s  customers   o Has  inputs  and  outputs   o Activities  can  be  measured   o Can  cross  functional  areas  in  an  organization  (Ex.  Design  and  distribution)   o Can  lead  to  a  competitive  advantage   o Can  be  a  liability  if  they  impede  organizational  responsiveness  and  efficiency   o Business  process  measures  of  competitive  performance:   § Customer  satisfaction   § Cost  reduction   § Cycle  and  fulfillment  time  (manufacturing  and  project  management)   § Quality   § Product  differentiation   § Productivity   • Examples  of  finance  business  process  (pg.  8):     o Account  collection     o Bank  loan  applications   o Business  forecasts   o Customer  credit  approval  and  credit  terms   o Property  tax  assessments   o Stock  transactions   o Financial  cash  flow  reports   • Business  process  Management  (BPM)  –  a  management  technique  that  includes  methods  and   tools  to  support  the  design,  analysis,  implementation,  management,  and  optimization  of  business   processes   o Initially  BPM  helps  companies  improve  profitability  by  decreasing  costs  and  increasing   revenues   o Over  time,  BPM  can  create  a  competitive  advantage  by  improving  organizational  flexibility     Learning  Objective  3:  Explain  the  role  of  data,  information,  and  knowledge.  Differentiate  between   information  technology  architecture  and  information  technology  infrastructure.     • Goal  of  information  systems  is  to  process  data  into  information  and  knowledge   • Data  Items  –  an  elementary  description  of  things,  events,  activities,  and  transactions  that  are   recorded,  classified,  and  stored  but  are  not  organized  to  convey  any  specific  meaning   o Ex.  Student  grade  in  a  class;  number  of  hours  an  employee  worked  in  the  week;  the  price  of   a  ringtone   • Information  –  data  that  have  been  organized  so  that  they  have  meaning  and  value  to  the  recipient   o Ex.  Student’s  names  compiled  with  their  GPAs;  list  of  ringtones  stating  the  frequency  of   sales   • Knowledge  –  data  and/or  information  that  have  been  organized  and  processed  to  convey   understanding,  experience,  accumulated  learning,  and  expertise  as  they  apply  to  a  current   problem  or  activity   o Ex.  A  company  recruiting  at  your  school  have  found  over  time  that  students  with  grade   Management  Information  Systems   3   Chapter  1     point  averages  over  3.0  have  had  the  most  success  in  the  management  program.  Therefore   the  company  only  interviews  those  with  a  GPA  over  3.0   • Information  Technology  Architecture  –  a  high-­‐level  map  or  plan  of  the  information  assets  in  an   organization   o A  guide  for  current  operations,  and  a  blueprint  for  the  future   • Information  Technology  Infrastructure  –  the  physical  facilities,  IT  components,  IT  services,  and   IT  personnel  that  support  an  entire  organization   o IT  components  are  the  computer  hardware,  software,  and  communications  technologies   that  provide  the  foundation  for  all  of  an  organization’s  information  systems   o IT  personnel  use  the  IT  components  to  produce  IT  services   o IT  services  include  data  management,  system  development,  and  security  concenrs   § IT  infrastructure  should  not  be  confused  with  the  platform;  the  platform  is  only  the   IT  components     Learning  objective  4:  Describe  the  global  business  environment  and  how  globalization  has  affected   organizations.     • Globalization  –  the  integration  and  interdependence  of  economical,  social,  cultural,  and  ecological   facets  of  life,  enabled  by  rapid  advances  in  technology   o Three  stages  of  globalization:   § 1492-­‐1800  –  during  this  era,  the  force  behind  globalization  was  how  much  muscle,   horsepower,  or  steam  power  a  country  could  deploy   § 1800-­‐2000  –  during  this  era,  the  force  behind  globalization  was  multinational   companies  (companies  that  had  their  headquarters  in  one  country,  but  operated  in   several  others)   § 2000-­‐  now  –  globalization  is  driven  by  the  convergence  of  10  forces  that  Freidman   calls  “flatteners:”   • Fall  of  the  Berlin  Wall  (Nov.  9,  1989)  –  shifted  the  world  towards  free-­‐market   economies  and  away  from  centrally  planned  economies,  and  led  to  the  rise  of   the  European  Union   • Netscape  goes  public  (Aug.  9,  1995)  –  popularized  the  internet  and  the  WWW   • Development  of  workflow  software  –  enables  computer  applications  to  work   with  one  another  with  no  human  assistance,  and  enabled  faster  collaboration   and  coordination  among  employees   • Uploading  –  empowered  everyone  with  the  ability  of  putting  content  on  the   internet,  and  led  the  active  participation  and  collaboration  on  the  internet   • Outsourcing  –  Contracting  with  an  outside  company  to  perform  a  specific   function  that  your  company  was  doing  itself  and  then  integrating  their  work   back  into  your  operation   • Offshoring  –  relocation  an  entire  operation,  or  just  certain  tasks,  to  another   country   • Supply  chaining  –  technological  revolution  that  led  to  the  creation  of   networks  composed  of  companies,  their  suppliers,  and  their  customers,  all  of   whom  could  collaborate  and  share  information  for  increased  effici
More Less

Related notes for ADMS 2511

Log In


Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.