It is a committee composed of a group of managers and staff representing various
organizational units, set up to establish IT priorities and to ensure that the MIS function is
meeting the enterprise's needs.
Major task is to link corporate and IT strategy together, to approve allocation or resources for
MIS function and establish performance measures for the MIS function and ensure they are met.
▯IS Operational Plan: Consists of a clear set of projects that the IS department and the functional
area managers will execute in support of the IT strategic plan.
1. Mission: The mission of the IS function (derived from the IT strategy).
2. IS environment: A summary of the information needs of the functional areas and of the
organization as a whole.
3. Objectives of the IS function: The best current estimate of the goals of the IS function.
4. Constraints on the IS function: Technological, financial, personnel, and other resource
limitations on the IS function.
5. The application portfolio: A prioritized inventory of present applications and a detailed plan of
projects to be developed or continued during the current year.
6. Resource allocation and project management: A listing of who is going to do what, how, and
1.2 Business Processes and Business Process Management
A collection of related activities that produce a product or a service of value to the organization,
its business partners, and/or its customers.
A process has inputs and outputs, and its activities can be measured.
Processes may have as low as 1 or several functional areas. E.g. Accounting Business Process
(accounts payable, monthend close), Finance Business Processes (bank loan applications,
property tax assessments), Marketing Business Processes, Production/Operations Management
Business Processes (bill of materials quality assurance audit procedure), Human Resources
Business Processes (health care benefits, employee hiring policies), MIS Business Processes
(internet use policy, disaster recovery procedures).
May lead to competitive advantage if they innovate and become more efficient than
May lead to liabilities if they become inefficient. E.g. Purchase tickets online, the firm must
have up to date prices, if not firm will hurt.
The following are significant measures of competitive performance in the org: