Ch1 The modern organization in the global, web-based environment
Management Information system (MIS) - deal with the planning for- and the
development, management, and use of- information technology tools to help perform
all of the tasks related to information processing needs of an organization.
Information technology (IT) - any computer-based tool that people use to work with
information and to support the information and information-processing needs of an
IT strategic plan-a set of long-range goals that describe the IT infrastructure and
identify the major IT initiatives needed to achieve the organization’s goals. Must
meet three objectives:
1. must be aligned with the organization’s strategic plan
2. must provide for an IT architecture that enables users, applications &
databases to be seamlessly networked and integrated efficiently allocate IS
development resources among competing projects
1.2 Business Processes and Business Process Management
business process- a collection of related activities that produce a product or a service
of value to the organization, its business partners, and/or its customers.
Competitive advantage: customer satisfaction, cost reduction, cycle and fulfillment time,
quality, product differentiation, productivity
business process management (BPM) – management technique that includes
methods and tools to support the design, analysis, implementation, management, and
optimization of business processes.
1.3 Information Systems: Concepts and Definitions
o an elementary description of things, events, activities, and transactions that
are recorded, classified, and stored but not organized to convey any specific
o Numbers, letters, figures, sounds, or images Information-
o Data have been organized so that they have meaning and value to the
o GPA is data, student name coupled with GPA is information
Consists of data and information to convey understanding, experience,
accumulated learning, and expertise as apply to current business problems
Information technology architecture
-high-level map or plan of the information assets in an organization
Information technology infrastructure
- Consists of the physical facilities, IT components, IT services, and IT personnel that
support the entire organization
IT components: hardware, software, and communication, technologies that provide the
foundation for all of an organization’s information systems
IT personnel: use IT components to produce IT services (data management, systems
development, and security concerns)
1.4 The Global, Web-Based Platform
The 3 stages of Globalization P14 Table 1.2
1.5 Business Pressures, Organizational Responses, and IT Support
Market pressure- global economy and strong competition, the need for real-time
operations (purchase online), changing nature of the workforce (more diversified),
powerful customers (customer intimacy and relationship management). - Global economy and strong competition
- The need for real-time operations
- The changing nature of the workforce
- Powerful Customers
Technology Pressure - technological innovation and obsolescence quickly, information
- Technological innovation and obsolescence
Societal/Political/Legal Pressure - social responsibility (organization/ individual),
compliance with government regulation and deregulation (control and equity, intensify competition,
PIPEDA/PHIPA), ethical issues, protection against fraud or terrorist attacks.
- Social responsibility
Organizational/Individual social responsibility
- Compliance with Government Regulations and Deregulation
- Ethical Issues
- Protection Against Fraud or Terrorist Attacks
Strategic system: provide advantage to increase market profits to better negotiate with suppliers.
Customer focus: make difference and keeping customers.
Maketoorder and mass customization: customized goods efficiently and lower cost.
- Make-to order
- Mass Customization
E-business & E- commerce 1.6 Why IS important to me?
Is and IT are integral to your lives
It offers career opportunities
It is used by all departments
Ch2 Information systems: Concepts and Management
2.1 Information Technology (IT) governance & management
IT governance- a structure of relationships and processes to direct and control
the enterprise in order to achieve the enterprise’s goals by adding value while
balancing risk versus retirn over IT and its processes (3parts)
• Relationships and process: designed by leaders, meet goal.
• Add value: make money and bring profits
• Balance the risk and profits: secure the system from hackers.
2.2 Types and Purposes of information systems
Computer-based Information systems (CBIS)
Basic Components of