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ADMS 2511 - Ch1&2.docx

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Administrative Studies
ADMS 2511
Carl Lapp

Ch1 The modern organization in the global, web-based environment Management Information system (MIS) - deal with the planning for- and the development, management, and use of- information technology tools to help perform all of the tasks related to information processing needs of an organization. Information technology (IT) - any computer-based tool that people use to work with information and to support the information and information-processing needs of an organization. IT planning IT strategic plan-a set of long-range goals that describe the IT infrastructure and identify the major IT initiatives needed to achieve the organization’s goals. Must meet three objectives: 1. must be aligned with the organization’s strategic plan 2. must provide for an IT architecture that enables users, applications & databases to be seamlessly networked and integrated efficiently allocate IS development resources among competing projects 1.2 Business Processes and Business Process Management business process- a collection of related activities that produce a product or a service of value to the organization, its business partners, and/or its customers. Competitive advantage: customer satisfaction, cost reduction, cycle and fulfillment time, quality, product differentiation, productivity business process management (BPM) – management technique that includes methods and tools to support the design, analysis, implementation, management, and optimization of business processes. 1.3 Information Systems: Concepts and Definitions Data items- o an elementary description of things, events, activities, and transactions that are recorded, classified, and stored but not organized to convey any specific meaning. o Numbers, letters, figures, sounds, or images Information- o Data have been organized so that they have meaning and value to the recipient o GPA is data, student name coupled with GPA is information Knowledge- o Consists of data and information to convey understanding, experience, accumulated learning, and expertise as apply to current business problems Information technology architecture -high-level map or plan of the information assets in an organization Information technology infrastructure - Consists of the physical facilities, IT components, IT services, and IT personnel that support the entire organization IT components: hardware, software, and communication, technologies that provide the foundation for all of an organization’s information systems IT personnel: use IT components to produce IT services (data management, systems development, and security concerns) 1.4 The Global, Web-Based Platform Globalization The 3 stages of Globalization P14 Table 1.2 1.5 Business Pressures, Organizational Responses, and IT Support Business pressures  Market pressure-  global economy and strong competition, the need for real-time operations (purchase online), changing nature of the workforce (more diversified), powerful customers (customer intimacy and relationship management). - Global economy and strong competition - The need for real-time operations - The changing nature of the workforce - Powerful Customers  Technology Pressure - technological innovation and obsolescence quickly, information  overloads. - Technological innovation and obsolescence - Information overload  Societal/Political/Legal Pressure - social responsibility (organization/ individual),  compliance with government regulation and deregulation (control and equity, intensify competition,  PIPEDA/PHIPA), ethical issues, protection against fraud or terrorist attacks. - Social responsibility Organizational/Individual social responsibility Digital divide - Compliance with Government Regulations and Deregulation - Ethical Issues - Protection Against Fraud or Terrorist Attacks Organizational Responses Strategic system: provide advantage to increase market profits to better negotiate with suppliers. Customer focus: make difference and keeping customers. Make­to­order and mass customization: customized goods efficiently and lower cost. - Make-to order - Mass Customization E-business & E- commerce 1.6 Why IS important to me? Is and IT are integral to your lives It offers career opportunities It is used by all departments Ch2 Information systems: Concepts and Management 2.1 Information Technology (IT) governance & management IT governance- a structure of relationships and processes to direct and control the enterprise in order to achieve the enterprise’s goals by adding value while balancing risk versus retirn over IT and its processes (3parts) • Relationships and process: designed by leaders, meet goal. • Add value: make money and bring profits • Balance the risk and profits: secure the system from hackers. 2.2 Types and Purposes of information systems Computer-based Information systems (CBIS)  Basic Components of
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