ADMS 2600 Chapter Notes -Total Quality Management, Performance Appraisal, Corporate Social Responsibility

• School: York University
• Department: Administrative Studies
• Course: ADMS 2600
• Professor: Monica Belcourt

Document Summary

Human resource management: process of managing human resources (human capital and intellectual assets) to achieve an organization"s objectives. Informal terms: set of interrelated policies, practices and programs goal of which is to attract socialize motivate, maintain and retrain employees. Issues such as staffing, designing jobs and teams and developing skillful employees, identifying approaches for improving performance, and rewarding employee are relevant to any manager. Core competencies: integrated knowledge sets within an organization that distinguish it from its competitors and deliver value to customers. Sustained competitive advantage is attained through people if: Have value (better service, innovative products, make notable difference) Impact of hr cost savings- labour cost (turnover, absence) Globalization: trend toward opening up foreign markets to international trade and investment. Corporate social responsibility: responsibility of firm to act in best interest of people and communities affected by its activities. Impact on hrm: different geographies, culture, laws and business practices.