ADMS 1000 Chapter Notes - Chapter 12: Adult Development, Nonverbal Communication, Customer Relationship Management

• School: York University
• Department: Administrative Studies
• Course: ADMS 1000
• Professor: Len Karakowsky

Document Summary

External environment: political, economic, technological, societal, competitive, global. Change that attempts to improve upon what the business is currently doing, rather than creating something completely new. Improves existing skills, processes, methods, performance standards: transitional change. Change that replaces what already exists with something completely new, it requires the organization to depart from old methods of operation while the new state is being established: transformational change. Transforms the future state from the current state dramatically. Outcomes are unknown, un predictable, and uncertain. Employees and their mindsets, behaviour, and culture must change to successfully implement this type of change. Theory e - a theory of change that has as its purpose the creation of economic value, often expressed as shareholder"s value. Its focus is on formal structure and systems. Theory o a theory of change that has as its purpose the development of the organization"s human capability to implement strategy and to lean from actions taken about the effectiveness of changes made.