ADMS 2200 Chapter Notes - Chapter 9: Dry Cleaning, Toothpaste, Vise

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ADMS 2200 Full Course Notes
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ADMS 2200 Full Course Notes
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People want to buy want satisfaction rather than objects. The service and its offerings are the product, not the physical object or intangible service. Product: bundle of physical, service, and symbolic attributes that are designed to satisfy a customer"s wants and needs. Services: intangible (non-physical) task that satisfies the needs of consumer and business users. Goods: tangible (physical) products that customers can see, hear, smell, taste, or touch. One way to distinguish between goods from services is the goods-services continuum. 6) buyer and seller are often required at the production and distribution stages. The service sector makes a huge contribution to the canadian economy in terms of both products and jobs. B2b (business to business) product product that contributes directly or indirectly to the output of other products for resale. Total quality management (tqm) expects all of a firm"s employees to continually improve products and work processes with the goal of achieving customer satisfaction and world-class performance.

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