ADMS 2400 Chapter Notes - Chapter 7: Nonverbal Communication, Voicemail, Verbal Behavior
Document Summary
Perceptual model of communication: process in which receivers create their own meaning. Sender: individual, group, or organization that desires or attempts to communicate with a particular receiver. Encoding: communication begins when a sender encodes an idea or thought. Encoding using words, numbers, gestures, non-verbal cues such as facial expressions, or pictures. The message: the output of encoding is a message. Messages may trigger emotional or affective reactions. Messages need to match the medium used to transmit them. Selecting a medium: people may communicate through a variety of media: face-to-face, telephone calls, electronic mail or email, voice mail, video conferencing, written memos or letters, photographs or drawings, meetings, bulletin boards, computer output, charts or graphs. Translating verbal, oral, or visual aspects of a message into a form that can be interpreted. Creating meaning: receivers create the meaning of a message in their head. Receivers act to their own interpretations not the communicators.