ADMS 2400 Chapter 10: ADMS 2400 Chapter 10 Notes
2 May 2018
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ADMS 2400 Chapter 10 Notes – Summary
Introduction
• One of the best sources for determining how much authority will be necessary to
accomplish a task is the employee who will be held accountable for that task.
• If you allow employees to participate in determining what is delegated, how much
authority is needed to get the job done, and the standards by which they will be judged,
you increase employee motivation, satisfaction, and accountability for performance.
• Inform others that delegation has occurred. Delegation should not occur in a vacuum.
• Not only do you and the employee need to know specifically what has been delegated
and how much authority has been granted, but anyone else who may be affected by the
delegation act also needs to be informed.
• Establish feedback controls.
• The estalishet of otrols to oitor the eploee’s progress ireases the
likelihood that important problems will be identified early and that the task will be
completed on time and to the desired specifications.
• For instance, agree on a specific time for completion of the task, and then set progress
dates when the employee will report back on how well he or she is doing and any major
problems that have surfaced.
• This can be supplemented with periodic spot checks to ensure that authority guidelines
are not being abused, organization policies are being followed, and proper procedures
are being met.
• You are the director of research and development for a large pharmaceutical
manufacturer.
• You have six people who report directly to you: Sue (your secretary), Dale (laboratory
manager), Todd (quality standards manager), Linda (patent coordination manager),
Ruben (market coordination manager), and Marjorie (senior projects manager).
• Dale is the most senior of the five managers and is generally acknowledged as the chief
candidate to replace you if you are promoted or leave.
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