ADMS 2400 Chapter Notes - Chapter 15: Lane Crawford

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ADMS 2400 Chapter 15 Notes Summary
Introduction
Approaches to Managing Change
They see a future for the organization that others have not identified, and they are able
to motivate, invent, and implement this vision.
Change agents can be managers or non-managers, employees of the organization or
outside consultants.
In some instances, internal management will hire the services of outside consultants to
provide advice and assistance with major change efforts.
Because they are from the outside, these individuals can offer an objective perspective
often unavailable to insiders.
Outside consultants, however, are disadvantaged because they usually have an
iadeuate udestadig of the ogaizatio’s histo, ultue, operating procedures,
and personnel.
Outside consultants also may be prone to initiating more drastic changeswhich can be
a benefit or a disadvantage—eause the do’t hae to lie ith the epeussios
after the change is implemented.
In contrast, internal staff specialists or managers, when acting as change agents, may be
more thoughtful (and possibly more cautious) because they have to live with the
consequences of their actions.
In 2008, when Bonnie Brooks was appointed president and CEO of HBC, many retail
aalsts ee saig that Hudso’s Ba Co. as too oke to fi.
Brooks liked the challenge.
She had spent the previous 11 years, including the last 5 as president, at Hong Kong-
based Lane Crawford Joyce Group, which had more than 500 stores in Asia.
Brooks was internationally recognized for her work in turning around the Lane Crawford
stores.
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