ADMS 3920 Chapter Notes - Chapter 6: Customer Satisfaction, Market Segmentation, Marketing Mix

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Small business marketing consists of those business activities that identify a target market; determine that market"s potential; and prepare, communicate, and deliver a bundle of satisfaction to that market. Market analysis an evaluation process that encompasses market segmentation, marketing research, and sales forecasting. Marketing mix (4ps) the combination of product, pricing, promotion, and distribution activities. Marketing pholosophies: production-oriented: emphasizes the product as the most important part of the business. The firm concentrates on producing the product in the most efficient manner: sales-oriented: de-emphasizes production efficiencies and customer preferences in favor of marketing sales. A shortsighted approach to marketing: consumer-oriented: expresses the firm"s belief that everything, including production and sales, depends on consumer needs. All marketing efforts begin and end with the consumer. Contributes to a firm"s long-term survival by emphasizing customer satisfaction. A market is a group of customers or potential customers who have purchasing power and unsatisfied needs.

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