ADMS 4245 Chapter Notes - Chapter 5: Consumer Reports, Popular Science

• School: York University
• Department: Administrative Studies
• Course: ADMS 4245
• Professor: Peter Modir

Document Summary

Chapter 5 product specification: the customers" needs data gathered is information; however, it is hard to answer the question how to do that product in terms of design and engineering. Development teams usually establish a set of specifications, which spell out in precise, measurable detail what the product has to do. Product specification do not tell the team how to address the customer needs, but they do represent an unambiguous agreement on what the team will attempt to achieve in order to satisfy the customer needs. A specification consist of a metric and a value. : in a perfect world, the team would establish the product specification once early in the development process, then design and engineer the product to exactly meet those specs. This will work for products such as soap or soup. For technology products, specifications are established at least twice. The relationship between needs and metrics is central to the entire concept of specifications.