HRM 3400 Chapter 8: HRM 3400 Chapter 8 Notes
23 May 2018
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HRM 3400 Chapter 8 Notes – Summary
Introduction
• The first stage in the problem-solving process is the intelligence stage.
• During this stage, you identify and define potential problems or opportunities.
• You also investigate resource and environmental constraints.
• For example, if you were a Hawaiian farmer, during the intelligence stage, you would
explore the possibilities of shipping tropical fruit from your farm in Hawaii to stores in
Michigan.
• The perishability of the fruit and the maximum price that consumers in Michigan are
willing to pay for the fruit are problem constraints.
• As another example, researchers are gathering information during the intelligence stage
about a new encryption approach to protect sensitive data that was introduced in a
Ph.D. dissertation.
• The new approach would allow calculations on encrypted data instead of removing the
encryption to make the calculations, which could make the data vulnerable to theft or
privacy concerns.
• Aordig to oe researher, It’s like oe of those oxes ith the gloes that are used
to handle toxic chemicals.
• All the aipulatio happes iside the ox. If suessful, this e approah ould
have a dramatic impact on data security techniques.
• In the design stage, you develop alternative solutions to the problem and evaluate their
feasibility.
• In the tropical fruit example, you would consider the alternative methods of shipment,
including the transportation times and costs associated with each.
• During this stage, you might determine that shipment by freighter to California and then
by truck to Michigan is not feasible because the fruit would spoil.
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