HRM 3400 Chapter Notes - Chapter 14: Southwest Airlines, Management Information System, Extranet
23 May 2018
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HRM 3400 Chapter 14 Notes – Summary
Introduction
Management Information Systems in Perspective
• The primary purpose of an MIS is to help an organization achieve its goals by providing
managers with insight into the regular operations of the organization so that they can
control, organize, and plan more effectively.
• One important role of the MIS is to provide the right information to the right person in
the right format at the right time.
• In short, an MIS provides managers with information, typically in reports, that supports
effective decision making and provides feedback on daily operations.
• The role of MI“s ithi the flo of a orgaizatio’s iforatio.
• Note that business transactions can enter the organization through traditional methods,
or ia the Iteret, or ia a etraet oetig ustoers ad suppliers to the fir’s
ERP or transaction processing systems.
• The use of MISs spans all levels of management.
• That is, they provide support to and are used by employees throughout the
organization.
Southwest Airlines Applies MIS to Customer Service
• Perhaps one of the most frustrating parts of long distance travel is dealing with
unexpected flight delays, which can be caused by weather, aircraft mechanical
problems, overbooked flights, or other unexpected circumstances.
• Delays strand travelers away from their destinations for hours or sometimes even for
days.
• Some airlines make attempts to notify passengers about flight delays as soon as they
become evident in hopes of saving the passenger needless waiting.
• Southwest Airlines has been doing this for years.
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