HRM 3430 Chapter Notes - Chapter 14: Job Satisfaction, Brand Equity, Absenteeism

• School: York University
• Department: Human Resources Management
• Course: HRM 3430
• Professor: Gordon Qi Wang

Document Summary

The importance of evaluating hrm: hr managers need to be able to talk about the contribution and value of hr activities in the numbers language of business. If we implement this safety program, we will reduce lost-time injuries and accidents by 50%, saving ,000 annually : measurement of the hr function is critical for improving both the credibility and the effectiveness of hr. If you cannot measure contribution, you cannot manage it or improve it. What gets measured gets managed and improved. 100 people attended the training course they should say the training courses resulted in a 15% improvement in customer satisfaction. : instead of saying: 9 reasons for measuring hrm effectiveness: labour costs are most often a firm"s largest controllable cost, employee performance makes differences to group and organizational performance. Performance gaps can be identified and eliminated: audits will bring hr closer to the line functions of the organization.