ORGS 1000 Chapter Notes - Chapter 2: Laserdisc, Substance Abuse, Behaviorism

• School: York University
• Department: Organization Studies
• Course: ORGS 1000
• Professor: Frank Miller

Document Summary

World"s largest consumer electronic retailer; world"s fastest growing speciality retailer and e-tailer of consumer electronics. Employee behaviours that contribute positively/negatively to the accomplishment of organizational goals: includes behaviours that are within the control of employees, employees contribute to their organization in ways that go beyond bottom-line results. Task performance and citizenship behaviour have positive influence to the organization. Counterproductive behaviour contributes negatively to the organization. Includes employee behaviour that are directly involved in the transformation of organizational resources into goods/services that the organization produces. Set of explicit obligations that an employee must fulfill to receive compensation and continued employment. Involves well known responses to demands that occur in a normal, routine or predictable way. Employees tend to act in programmed ways that vary little from one instance to another. Flight attendants robotically demonstrating how to insert a seatbelt into the buckle. Involves employee responses to task demands that are novel, unusual or unpredictable.