Textbook Notes (368,795)
Canada (162,165)
York University (12,867)
ORGS 1000 (52)
Chapter 1

What is Organizational Behaviour - Chapter 1.docx
Premium

6 Pages
55 Views
Unlock Document

Department
Organization Studies
Course
ORGS 1000
Professor
Frank Miller
Semester
Winter

Description
What is Organizational Behaviour? - WestJet and Royal Bank of Canada developed corporate structures in such a way as to unleash talent of people and achieve important organizational goals - RBC values teamwork, ongoing learning, development and embracing and harnessing diversity of its employees - Have a shared value, vision and purpose - People driven organizations with employees that are committed to the company Good workers - - Get job done without having to be managed or - Helped new co-workers who needed assistance reminded - Followed key rules, even when reasons for - Adapt when something is needed to be them were not apparent changed or done differently - Felt attachment and obligation to employer for - Are always a good sport, even when bad things long haul occur - First to arrive last to leave - Attend optional meetings or functions to support colleague’s - Essential to understand why good and bad workers function differently; develop better ways to interact and complete work efficiently and effectively - As a manager you must: screen applicants, train and socialize with organizational members, mange evaluations, reward performance, and deal with conflict - Try to improve attitudes and behaviours in the unit Organizational Behaviour Defined - Field of study devoted to understanding, explaining and improving attitudes and behaviours of individuals and groups in organizations - Human resources management: field of study that focuses on applications of Organizational behaviour theories and principles in organizations o Explores the nuts and bolts application of those principles in organizations o Organizational behaviour study may explore relationship between learning and job performance; HR management study might examine best ways to structure training programs to promote employee learning - Strategic Management: field of study devoted to exploring product choices and industry characteristics that affect and organizations profitability o Might examine relationship between diversification and profitability - Job performance and individual characteristics draws from studies in organizational psychology - Models from economics used to understand motivation, leaning and decision making - Research on satisfaction, emotions and team processes draws from social psychology Role of Management Theory - Frederick Taylor (father of scientific management) and Max Weber emphasize on specialization, coordination and efficiency - Scientific management: using scientific methods to design optimal and efficient work processes and tasks o Carefully observed, measured and experimented to optimize performance - Bureaucracy: organizational form that emphasizes control and coordination of members through strict chain of command, formal rules and procedures, high specialization and centralized decision making o Every member reported to someone at a higher level in the organization o Rules ensured consistency, impartiality and impersonality throughout the organization - Human relations movement: field of study that recognizes that psychological attributes of individual workers and social forces within work groups have important effects on work behaviours - For human relations theorists: productivity problems viewed as result of worker alienation from organization failure of work to satisfy personal needs/goals, low organizational commitment or workgroup norms encouraging low performance - Contemporary management theories recognize dependencies between classical and human relations approach Integrative model of Organizational Behaviour Individual Outcomes - Primary outcomes of interest to organizational behaviour researches: job performance and organizational commitment - Employees want to perform jobs well and remain in companies that they respect - Managers want to maximize employee job performance and retain employees for as long as possible Individual Mechanisms - Job satisfaction; captures what employees feel when thinking about jobs and doing day to dat work - Stress; reflects employees’ psychological responses to job demands that tax or exceed their capacities - Motivation; captures energetic forces that drive employees’ work effort - Trust, justice, and ethics; reflect degree to which employees feel that company conducts business with fairness, honesty and integrity - Learning and decision making; deals with how employees gain job knowledge and use it to make accurate decisions Individual Characteristics and Group Mechanisms - Personality, cultural values and ability: helps understand what factors improve individual mechanisms; focuses on individual characteristics and describes how personal attributes relate to performance and commitment - Teams, diversity and communication: people at times work in groups; group factors shape satisfaction, stress, motivation, trust and learning - Power, influence and negotiation: focus on how power and influence are used to negotiate outcomes and resolve conflict - Leadership styles and behaviour: describes how leaders behave and conditions and analyze conditions where different styles are appropriate to influence others Organizational Mechanisms - Organizational Structure: dictates how units within the firm link t and coordinate with other units; structures can be centralised around decision making authority or decentralized, giving each unit autonomy - Organizational Culture and Change: shared knowledge about rules, norms and values that shape employee attitudes and behaviours; need to review how corporate culture may change Does Organizational Behaviour Matter - Effective organizational behaviour can help keep product good and make it better, incrementally, over the long term - Has bearing on company’s bottom-line profitability - Hyundai emphasized on quality; work teams were devoted quality have been expanded and employees have been enrolled in special training programs Organizational Behaviour Internationally - Changes in technology, communications and economic forces have made business more global and international - Cross-cultural differences: national cultures affect many relationships - International corporations: hard to determine whether to keep policies and practices consistent across locations or tailor to meet needs of i
More Less

Related notes for ORGS 1000

Log In


OR

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


OR

By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.


Submit