Jessica Gahtan Diana’s Disappointment
• Diana, a general manager at the Cobb Street Grille, wants to be promoted to district
manager. Her application was rejected in the past shocking her.
• Diana believes she is qualified for the position because she manages her restaurant
meticulously according to the operational manual book and rigorously controls expenses.
In addition she receives few complaints from customers and her sales are growing.
• Diana’s only fault is that she has high employee turnover. She justifies this as being the
fault of individuals who break rules for what they call, ‘innovat on.’
• Selfawareness: Diana has high selfawareness: She knows her strength is her ability to
manage the restaurant according to the book; she recognizes her values are to work hard
and stay loyal (since she’s remained with the company for a long duration); She correctly
phonates her motive, that is, to become a district manager.
• SelfManagement: Although Diana is able to run a business and act loyally towards the
company, she is unable to control her emotions (having left the meeting prematurely
because she was crying) or pay attention the interactions and working environment of her
employees. She focused too much on goals and ignored the prospect of developing
affective bonds with her employees.
• Relationship Management: she was poor in this dimension. This is shown through the