ORGS 1000 Chapter Notes - Chapter 8: Job Performance, Tacit Knowledge, Knowledge Transfer
20 Sep 2016
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Learning relatively permanent change in an employee"s knowledge or skill that results from experience. Decision making the process of generating and choosing from a set of alternatives to solve a problem. More information = more sound and accurate decisions. Expertise the knowledge and skills that distinguish experts from novices. True learning permanent changes in the employees behavior. Explicit knowledge is easily communicated and available to everyone. Large part of what companies teach during training sessions. Tacit knowledge knowledge that employees learn through experience. Operant condition method exhibit behaviours from which we get desirable rewards and not exhibit behaviours from which we get consequences. Antecedent goals, rules, instructions and other information that helps employees know what is expected of them. Contingencies of reinforcement four specific consequences used by organizations to modify employee behaviour. Increase desired behaviours: positive reinforcement a positive outcome follows a desired behavior. Employee gets a reward (i. e. increased pay, promotion)
